Lotus Notes - missing emails

HCL Notes/Domino 8.5 Forum (includes Notes Traveler)

Subject: Lotus Notes - missing emails

Feedback Type: Problem

Product Area: Notes Client

Technical Area: Administration

Platform: Windows

Release: 8.5.3

Reproducible: Intermittent

We have been experiencing issues where occasionally, an external email is received to multiple internal recipients and certain users never receive the email.

From the Domino log I can see that it successfully arrived at their inbox, but searching all documents from the user's mailbox yields no results. I also confirmed with the users whether they inadvertently deleted the email or if it went to junk, but in all cases they were positive its not the case.

Is there anything else I should be checking? I find it hard to believe that mails are just dropped randomly from the database.

Feedback number WEBB93RJAN created by ~Ben Feztoopulader on 01/08/2013

Status: Open
Comments: